bd19 Privacy Policy — How We Handle Your Personal Data

Introduction

bd19 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at bd19.ws. We are committed to protecting the privacy of our registered users and to handling personal data responsibly, transparently, and in accordance with the privacy principles applicable to the jurisdiction under which we operate.

This Privacy Policy applies to all information collected when you visit bd19.ws, create or access an account, make a deposit or withdrawal, place a bet, contact our support team, or otherwise interact with our platform. By registering an account with bd19, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Our Privacy Commitments at a Glance

Before reading the full policy, these five principles summarise how bd19 approaches the protection of your personal information.

1What Personal Data We Collect

bd19 collects personal data in several categories depending on how you interact with the platform. The following describes the types of data we may hold about you and the context in which we collect each type.

bd19 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification (a selfie photograph used for face-matching against a government ID during the KYC process).

2How We Use Your Personal Data

bd19 uses personal data only for the purposes for which it was collected or for purposes that are compatible with the original collection purpose. The following is an exhaustive list of the purposes for which we process personal data.

• To create and manage your bd19 account, including processing your registration, verifying your identity at 21+ age requirement, and maintaining your account settings
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to reconcile transaction records
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities as defined in our Terms & Conditions
• To operate and personalise the gaming platform, including recommending relevant sports markets and game categories based on your activity history
• To provide and improve responsible gaming tools, including monitoring account activity to identify behavioural patterns that may indicate problem gambling and to support self-exclusion and cooling-off requests
• To respond to customer support enquiries, complaints, and dispute resolution requests submitted to [email protected]
• To comply with applicable legal obligations, including retaining transaction records, cooperating with financial crime investigations, and responding to lawful requests from relevant authorities

If we wish to use your personal data for any purpose not listed above, we will seek your explicit consent before doing so and will explain the new purpose clearly. You may withdraw consent at any time by contacting [email protected].

3Legal Basis for Processing

bd19 processes personal data on one or more of the following legal bases depending on the specific processing activity involved.

• Contract performance — processing necessary to open and maintain your account, process your deposits and withdrawals, settle bets, and provide the platform's services as described in the Terms & Conditions you agreed to at registration
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and cooperation with regulatory or law enforcement authorities
• Legitimate interests — processing for fraud detection and prevention, platform security monitoring, responsible gaming monitoring, and internal analytics used to improve platform performance, where these interests are not overridden by your privacy rights
• Consent — where we send you optional marketing communications about promotions, bonuses, or new game launches, we will do so only with your prior consent; you may withdraw marketing consent at any time by contacting [email protected]

4Sharing Your Personal Data

bd19 does not share your personal data with third parties except in the circumstances described below. In all cases where data is shared with a third party, we ensure that appropriate data protection obligations are in place through contractual agreements with those parties.

Categories of Third Parties

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay) — receive transaction details necessary to process your deposits and withdrawals. These operators have their own privacy policies and are independently responsible for the data they hold
• Identity verification service providers — third-party KYC providers who assist with document verification and face-matching during the withdrawal verification process. These providers are bound by strict confidentiality obligations
• Game software providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, PG Soft) — receive limited session and game-activity data necessary to operate games on the platform. Game providers do not receive your financial or identity data
• Law enforcement and regulatory authorities — bd19 will disclose personal data to relevant authorities where required to do so by applicable law, by court order, or where disclosure is necessary to prevent or detect serious crime or financial fraud

5Cookies and Tracking Technologies

bd19 uses cookies and similar local storage technologies to operate the platform correctly, maintain your login session, and improve platform performance. We do not use third-party advertising cookies or cross-site tracking cookies. The following types of cookies may be set when you use bd19.

• Strictly necessary cookies — required for the platform to function, including session authentication tokens, CSRF protection tokens, and language preference storage. These cannot be disabled without breaking core platform functionality
• Performance and analytics cookies — anonymous, aggregated data about page load times, error rates, and feature usage collected to help us identify and fix technical problems and improve platform speed
• Preference cookies — store your in-app preferences such as selected language, preferred sports market view, and odds display format so that your settings persist between sessions

You can manage cookies through your mobile browser settings. Disabling strictly necessary cookies will prevent you from logging into your account or using core platform features. Disabling performance or preference cookies will not prevent you from using the platform but may affect your experience.

6Data Retention

bd19 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. The following general retention periods apply: active account data is retained for the lifetime of the account plus 5 years following account closure; KYC verification documents are retained for 5 years following account closure in compliance with anti-money laundering record-keeping requirements; transaction records (deposits, withdrawals, bet history) are retained for 5 years from the date of each transaction; customer support correspondence is retained for 2 years from the date of the last communication in a support thread.

When the applicable retention period expires and there is no longer a legal basis for retaining the data, bd19 will securely delete or anonymise the data so that it can no longer be attributed to you. If you request early deletion of your data (see Section 8 — Your Rights), bd19 will delete data that we are not legally required to retain and will anonymise data that must be retained for legal compliance purposes.

7How We Protect Your Data

bd19 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption on all data transmitted between your device and the bd19 servers; encrypted storage of sensitive personal data including KYC documents and payment identifiers; access controls that limit internal employee access to personal data on a need-to-know basis; regular security reviews of our platform infrastructure; and incident response procedures to detect and respond to data security events promptly.

While bd19 uses industry-standard security measures, no platform can guarantee absolute security against all possible threats. If you suspect that your account has been accessed without your authorisation, you must contact [email protected] immediately. bd19 will investigate and take appropriate action, which may include temporarily suspending your account to prevent further unauthorised activity.

8Your Privacy Rights

As a registered bd19 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] with the subject line 'Privacy Rights Request' and your registered mobile number for verification. bd19 will respond within 30 days.

To exercise any of the rights above, email [email protected] with the subject 'Privacy Rights Request', include your registered mobile number, and describe your request clearly. bd19 will acknowledge receipt within 3 business days and provide a full response within 30 days. In complex cases we may extend this by a further 30 days and will notify you of any extension.

9Children's Privacy

bd19 is strictly an adult platform. Registration is not permitted for persons under 21 years of age. bd19 does not knowingly collect personal data from anyone under 21. If we discover that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that bd19 may have inadvertently collected data from a minor, please contact [email protected] immediately so that we can investigate and take corrective action.

10Third-Party Links

The bd19 platform does not contain links to external third-party websites. If you independently navigate to a third-party website (for example, your mobile wallet provider's website), bd19 is not responsible for the privacy practices of that third party. We encourage you to review the privacy policy of any website you visit independently of bd19.

11Changes to This Privacy Policy

bd19 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our platform services. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page. For significant changes that affect your rights, we may also notify you via your registered mobile number.

Your continued use of the bd19 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop using the platform and may request account closure by contacting [email protected].

12Contact Us About This Policy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way bd19 handles your personal data, please contact our Data Support team. All privacy-related enquiries are handled by a dedicated team member and are treated as confidential.

Data Support Email: [email protected] (plain text — not a clickable link). Please use the subject line 'Privacy Policy Enquiry' or 'Privacy Rights Request' so that your message is directed to the correct team. We aim to respond to all privacy enquiries within 5 business days and to complete formal rights requests within 30 days.